Introducing ITIL for teams and organisations
City wanted a course that would ensure that all staff understood the context and relevance of ITIL to their work and that would lead in to appropriate qualifications being secured.
Central’s one day Appreciation of ITIL Course is delivered by an ITIL expert. It has been carefully tailored to introduce the background, concepts and processes involved in the service lifecycle as described by ITIL.
Through interactive sessions and real world illustrations the course is tailored to the business sector ensuring that City’s introduction to ITIL was in context.