The appointment of Central to manage implementation of the new service follows a comprehensive review of available technologies conducted by Cadwyn’s Adrian Jones, IT Manager and Sarah Cole, Finance & IT Director. Their ambition was to identify a single, scalable solution with the flexibility to work with any Housing Management Software system whilst providing field working benefits across multiple departments. The solution should also be proven in the field and quick to deploy.
Sarah Cole commented on the decision saying:
“We have seen the challenges faced by a number of Housing Association in mobilising their workforces and were well aware that we needed a proven solution from a partner that we could trust and at a price we could afford. Central delivered a live test environment providing data extraction, digital forms and digital task management to very tight timescales giving us hands on experience of PanConnect and confidence in Central’s ability to deliver.”
The business case demanded quick implementation, modular application across departments and quantifiable productivity benefits achieved through intelligent work flow management. Following the proof of concept and review of the benefits already enjoyed from PanConnect at United Welsh, RCT Homes and Bron Afon Community Housing, Cadwyn decided to purchase the full system to maximise benefit for staff and customers alike.
Adrian Jones, IT Manager added:
“Central have been a pleasure to deal with from start to finish and no request has been too much for them. They have given us what we needed, to the timescales we required and we are looking forward to a successful business relationship. This will be demonstrated through new ways of working, real enhancements to our customer experience and real gains in productivity.”