Outsourced Service Desk
A net result of increasingly sophisticated systems, and pressures headcount is rapid growth in the take up of our ServiceDesk. More than 100 clients from SMEs to large public sector organisations now rely on Central to deliver their 1st to 3rd line service support.
They recognise the growing challenge – and cost – of recruiting and retaining in-house expertise across multiple systems and providing effective 24/7/365 cover.
Central’s ITIL best practice, ISO27001 accredited ServiceDesk and national network of engineers deliver industry leading first time fix rates. Remote management and diagnostics, early alert systems, multi-channel user access, license tracking and review cycle – make outsourcing a compelling solution.