Employees – James MacPherson.

Here at Central, people are at the heart of the ‘how’ and ‘why’ of everything we do.

We started out on our IT journey back in 1991, and our mission and ethos haven’t changed. We’re a family-run firm that pride ourselves on our integrity, honesty, and objectivity – and we make IT stress free by keeping it as simple as possible.

But it’s our people who make this all possible. Get to know them more in our staff spotlight.

Name: James MacPherson
Job title: Helpdesk Support Officer
Department: Support

Sum up your role at Central in one sentence:

I am a helpdesk support officer, so I deal with any first-line customer enquiries.

What three words would your colleagues use to describe you?

It’s technically four, but I think they’d say ‘fun’, ‘comic nerd’, and ‘old’.

And what do you enjoy most about your job?

Expanding my knowledge and skillset, as well as the people I work with – we always have fun throughout the day.

Check your phone, what was the last emoji you sent?

A smiley face – 😊. I use it all the time!

Who was or is your biggest inspiration?

My family, for sure. My wife is a million times funnier, smarter, and better than I am, and my children are exactly the same – they all make me smile constantly. Otherwise, Magneto – the Marvel character – also inspires me because he’s willing to do whatever it takes to defend what he believes in.

You’re hosting a three-course dinner party, what’s on the menu?

Pepsi Max Cherry, spicy Quorn nuggets and chips, and chocolate fudge cake – the basics. Everyone in the office knows I’m a big fan of Pepsi Max Cherry.

Back to Central, what makes the company stand out?

We all work together as one solid unit, whilst each bringing something different to the party. I think it’s important that we’re not all carbon copies of one another.

Tell us a fun fact about yourself we might not know:

I have A LOT of comics!

What would the title of your autobiography be?

It would probably be something like ‘The amazing adventures that you never knew you needed to read’ – or TAATYNKYNTR for short.

Central’s mission is to ‘restore faith in IT’ – tell us more about what this means to you:

It means being there for customers and tailoring our service to suit their needs. So many IT providers rely on automation to resolve an issue – even more so in this day and age – but that will never be the case for us. We want to be personable, dependable, and make others feel as though they’re a priority.

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